How we handle and protect your personal data

Who we are

Cleansebones is an independent editorial publisher of general informational content about walking routines, operating from Bullring, Birmingham B5 4BP, United Kingdom. In this policy, "we", "us", and "our" refer to Cleansebones as the data controller responsible for the personal data described here.

We can be reached by post at the address above, by phone on +44 121 600 3434, or by email at team@cleansebones.world. If you have any question about this policy or about how your information is handled, please use one of these channels and a member of the editorial team will respond.

We take the view that good privacy practice is part of publishing responsibly. The sections below describe, in plain language, exactly what we do with the limited personal data we handle and what choices you have at each stage.

Information we collect

We aim to collect as little personal data as possible. In practice, the information we may process falls into a small number of categories:

Information you give us directly

When you complete the contact form, you provide your name, your email address, and the content of your message. You also confirm, by ticking the consent box, that you have read this policy and agree to your details being used to reply to you. We do not ask for any special category data, and we ask that you do not include sensitive personal information in your message.

Information collected automatically

Like most websites, our hosting environment may record limited technical information such as the type of browser and device used, approximate region derived from an IP address, and the pages requested. This information helps keep the site secure and functioning. Where this data is used for analytics, it is only processed if you have given consent through the cookie banner.

Information from cookies

Strictly necessary cookies support core functions and the storage of your cookie preference. Analytics and marketing cookies are only set after you choose to allow them. The Cookie Policy describes each category in more detail.

How we use information

We use the personal data we hold for clearly defined and limited purposes, namely:

• to read and respond to enquiries you send through the contact form;
• to keep a basic record of correspondence so we can follow up accurately;
• to maintain the security, stability, and integrity of the website;
• to understand, in aggregate and only with consent, how our pages are read so we can improve the material;
• to comply with legal obligations that may apply to us as a publisher and business.

We do not use your information to make automated decisions that produce legal or similarly significant effects, and we do not build marketing profiles about individual readers.

Legal bases for processing

Under the UK GDPR we must have a lawful basis for each processing activity. The bases we rely on are:

• Consent – for analytics and marketing cookies, and for using the details in your enquiry to reply to you. You may withdraw consent at any time.
• Legitimate interests – for keeping the website secure and for maintaining limited records of correspondence, balanced against your rights and freedoms.
• Legal obligation – where we are required to retain certain information to meet our obligations under applicable law.

Cookies and analytics

We use a small set of cookies, grouped into strictly necessary, analytics, and marketing categories. Strictly necessary cookies are always active because the site cannot function correctly without them. The other categories remain switched off until you enable them through the cookie banner, and you can change your choice whenever you wish. Full details, including how to manage cookies in your browser, are set out in our Cookie Policy.

Sharing your data

We do not sell, rent, or trade your personal data. We share information only where it is necessary and proportionate, for example with trusted service providers who host the website or help us deliver email replies, and only under contracts that require them to protect your data and use it solely on our instructions.

We may also disclose information where we are legally required to do so, for instance in response to a valid request from a public authority, or where disclosure is necessary to protect our rights, safety, or property and those of others.

How long we keep data

We keep personal data only for as long as it is needed for the purpose it was collected for. Enquiry correspondence is generally retained for up to twenty-four months after your matter is resolved, so that we can refer back to earlier exchanges, after which it is deleted or anonymised. Records that we are legally required to keep are retained for the period set by the relevant law. Cookie preferences are stored on your device until they expire or you clear them.

Security measures

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include serving the website over encrypted HTTPS connections, restricting access to enquiry data to the editorial team members who need it, using reputable hosting and email providers, and reviewing our practices periodically. While no method of transmission or storage can be guaranteed to be completely secure, we work to maintain protections proportionate to the limited data we hold.

Your rights

Subject to certain conditions, the UK GDPR gives you the following rights over your personal data:

• Access – to ask whether we hold data about you and to receive a copy.
• Rectification – to have inaccurate or incomplete data corrected.
• Erasure – to ask us to delete your data where there is no longer a lawful reason to keep it.
• Restriction – to ask us to limit how we use your data in certain circumstances.
• Portability – to receive certain data in a structured, commonly used format.
• Objection – to object to processing based on our legitimate interests.
• Withdraw consent – to withdraw any consent you have given, without affecting earlier processing.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by law, normally within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, although we would welcome the chance to address your concerns first.

International transfers

Where a service provider processes data outside the United Kingdom, we take steps to ensure an equivalent level of protection, for example by relying on adequacy decisions or appropriate safeguards such as standard contractual clauses. We will only transfer data internationally where lawful protections are in place.

Children's privacy

Our content is general informational reading intended for a broad adult audience. The site is not directed at children, and we do not knowingly collect personal data from anyone we know to be under the age of sixteen. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the review date shown near the top of this page. We encourage you to read this policy periodically so you remain informed about how we handle personal data.

Contact us

For any privacy question, request, or complaint, please contact the Cleansebones editorial team:

• By post: Bullring, Birmingham B5 4BP, United Kingdom
• By phone: +44 121 600 3434
• By email: team@cleansebones.world